Explorer.exe keeps crashing every 3 seconds in Windows 10

19 Oct

It was patch Tuesday time, and we were implementing the Windows 10 1909 Oct October 12, 2021—KB5006667 (OS Build 18363.1854) patch to our base images which are used for VMware Horizon VDI. During our validations, we started noticing the strange behaviour of Explorer.exe crashing and desktop becoming completely unusable.

Update 16th Nov 2021 – The explorer.exe crashing issue is now resolved in November 9, 2021—KB5007189 (OS Build 18362.1916) (microsoft.com)

Issue

The Windows explorer.exe keeps crashing within the virtual desktop of Windows 10 1909. The virtual desktop is entirely unusable. The only way to see the Event Viewer or anything is by using Horizon Client – Options – Send Ctrl + Alt + Del command within the virtual desktop and then opening up the Task Manager.

Cause

Provided by Microsoft – The explorer is trying to update feeds content, and there is a NULL value due to this bug that is causing explorer to crash.

Resolution

We tried performing various steps of un-install and re-installing the patch etc.. However, nothing worked, and we ended up working with Microsoft and seemed like it was a known issue, and they provided us with the following fix:

Option 1 – Registry – Disable News and Interest

Open regedit.exe on the golden image or

 Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Feeds\
 REG_DWORD name: ShellFeedsTaskbarViewMode
 Value: 2

Option 2 – GPO – Disable News and Interest

To access the policy for news and interests on the taskbar, on a device that has installed Administrative Templates (.admx) for Windows 10 October 2020 Update (20H2) – v2.0 ADMX file Feeds.admx is newly added, and we can retrieve it from the below .admx file:

Computer Configuration > Administrative Templates > Windows Components > News and interests > News and interests on the taskbar > Select Disabled

Note – I suspect this fix might be applicable to other Windows 10 versions.

I hope you will find these steps helpful to resolve explorer.exe crashing issue and don’t have to go down the path of troubleshooting the issue.

Thanks,
Aresh Sarkari



6 Responses to “Explorer.exe keeps crashing every 3 seconds in Windows 10”

  1. Juan Francisco Alvarez October 20, 2021 at 5:38 am #

    It perfectly works, thanks you.

  2. Andrej Gajdosech October 20, 2021 at 3:43 pm #

    It works. Thanks a lot.

  3. Paul October 29, 2021 at 6:54 pm #

    Works, thank you for posting.

  4. Ted November 4, 2021 at 11:49 am #

    This helped but it still has a spinning circle and you can not click on start for 2 min. After 2 min windows explorer Crashes with a error message and quickly you see some quick black windows that pop up and disappear and Start works and you can right click on the wallpaper. Also there is no News / Weather bar on all of the pc’s doing this.

    • askaresh November 9, 2021 at 2:15 pm #

      Make sure you have applied the registry or the GPO properly and validate the registry values/GPO. This surely worked for me and others facing the smiliar issues. If not your sceanrio and issues might be different.

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  1. Windows Updateしたらログイン後デスクトップが表示されない – blog.akimasa.jp - November 3, 2021

    […] Explorer.exe keeps crashing every 3 seconds in Windows 10 […]

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