Archive | April, 2017

Error 1303 The installer has insufficient privileges to access this directory – Upgrade from App Volumes 2.12 to 2.12.1

12 Apr

With the latest version of App Volumes 2.12.1, you don’t have to uninstall the older version of App Volumes Manager. The latest App Volumes Manager 2.12.1 installer takes care of uninstalling, fresh-install and retain all the configuration details and settings automatically for you.

During the upgrade I encountered the following error:

“Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files(x86)\CloudVolumes\Manager\log. The installation cannot continue. Log on as an administrator or contact your system administrator.”

App Volumes Upgrade Error

Resolution:
In our scenario we have VMware vRealize Log Insight Agent installed on the App Volumes Manager VM’s which is doing Syslog. The Log Insight agent captures the logs(production.log) inside the folder “C:\Program Files(x86)\CloudVolumes\Manager\log”. As the service is in the running state, it didn’t allow the folder to delete and left a ghost folder on the filesystem.

Log Insight Agent Service

After going into the services.msc and stopping the VMware vRealize Log Insight Agent service and click Retry, the setup manages to complete the upgrade successfully.

I hope this workaround helps you during your upgrade if you encounter a similar error message.

Thanks,
Aresh

EUC Session for VMworld 2017

3 Apr

Folks, I have submitted a session for the VMworld 2017. If you would like to see them go on stage then please vote!

My Session:
The secret sauce behind VMware’s internal Horizon desktop deployments [1255]
Ever asked yourself “How does VMware architect their own global Horizon desktop environment?”, “Have they encountered the same obstacles we are facing?” Over the past two years VMware has been re-architecting and re-deploying their virtual desktop infrastructure with Horizon, App Volumes and User Environment Manager (UEM) running on top of the full VMware SDDC stack (vSphere, VSAN, NSX) and integrating with vRealize Operations Manager and Log Insight. In this session the lead architects will reveal all.

Direct Link to my session VOTE HERE: https://my.vmworld.com/scripts/catalog/uscatalog.jsp?search=1255

How to Vote?
Create a new account if you don’t have a existing one – https://www.vmworld.com/myvmworld.jspa and click on “Create Account”

VMworld 2017 Catalogue
Search in VMworld 2017 Catalogue – https://my.vmworld.com/scripts/catalog/uscatalog.jsp. Search here for other interesting sessions.

I highly recommend voting on other great sessions submitted by my colleagues.

Please Vote!
Aresh Sarkari