If you manage Windows 365 Cloud PCs, there’s good news — Copilot in Intune now supports Windows 365, and it’s generally available!
This new capability brings the power of AI directly into the Intune admin center, helping IT pros quickly understand, troubleshoot, and optimize their Cloud PC environments through natural-language conversations. Let’s break down what this means in simple terms — and how you can make the most of it.
Please note that when you enable Copilot in Intune, it will blow up your credits like no tomorrow. I exhausted $150 in under 24 hours. Please be careful when performing testing and validation.
What Is Copilot in Intune?
Think of Copilot in Intune as your AI-powered assistant/MCP/Agent inside the Intune portal. Instead of digging through dashboards or complex reports, you can simply type questions like:
- “Show me my Enterprise Cloud PC licenses.”
- “Analyze trends in bandwidth performance.”
- “Summarize Cloud PCs that have never been used.”
Copilot then reads your organization’s Windows 365 data (based on your role and permissions) and returns insights — instantly.
It’s built to save IT admins time, surface actionable information, and make complex management tasks feel as easy as chatting with a colleague.
Getting Started: Enabling Copilot for Windows 365
Before using Copilot’s Windows 365 features, make sure Copilot in Microsoft Intune is enabled.
Then, confirm that the Windows 365 plug-in is turned on in the Security Copilot portal:
- Open the Security Copilot portal. (https://securitycopilot.microsoft.com)
- In the prompt bar, click the Sources icon (you’ll see it on the right side).
- In the Manage sources pane, toggle on Windows 365.
That’s it! Once connected, your Copilot chat experience in Intune will be able to access your organization’s Windows 365 data securely — respecting role-based access controls (RBAC) and scope tags.
What You Can Do with Copilot in Intune for Windows 365
This integration is designed to give IT professionals faster insight into four key areas:
1. Cloud PC Performance Optimization
Copilot analyzes performance data and highlights Cloud PCs that may need resizing — whether they’re overpowered (wasting cost) or under-spec’d (affecting user experience).
It even suggests configuration changes and provides trend analysis so you can act proactively.
2. User Experience Insights
Having connection issues? Ask Copilot to identify regions or user groups experiencing latency, bandwidth drops, or connection instability.
It can summarize performance trends and pinpoint whether problems are widespread or isolated — perfect for diagnosing issues before they escalate.
3. License and Cost Optimization
Licenses aren’t cheap — and unused Cloud PCs can quietly eat into budgets.
Copilot identifies underutilized or inactive Cloud PCs, helping you reallocate licenses efficiently. You’ll get summaries of usage patterns, device age, and connection history — all within your chat results.
4. Cloud PC Management Assistance
Need to troubleshoot provisioning or grace-period issues?
Copilot automatically scans for common causes, provides diagnostic context (like provisioning errors or expiration dates), and links directly to remediation resources. You can even analyze up to 10 Cloud PCs in bulk, saving hours of manual work.
Real-World Prompts You Can Try
Here are some examples you can copy directly into your Copilot chat:
| Category | Example Prompts |
|---|---|
| Availability | “Analyze unavailable Cloud PCs” “Summarize Cloud PCs that cannot connect by region” |
| Connection Quality | “Show regions with increasing Cloud PC latency” “Show Cloud PCs experiencing low bandwidth” |
| Licensing | “Summarize my Cloud PC license inventory” “Show me my Frontline Cloud PC licenses” |
| Utilization | “Summarize Cloud PCs that have never been used” “Show Cloud PCs that are underutilized” |
| Performance | “Summarize performance of my Cloud PCs” “Show me Cloud PCs that are candidates for downgrading” |
Each query runs in the context of your organization’s Windows 365 data — giving results that are accurate, relevant, and scoped to your permissions.
I could have shown you many more examples – I ran out of credits 🙂
Why It Matters
With Copilot in Intune for Windows 365, IT admins can move from reactive monitoring to proactive management. Instead of sifting through logs or building reports, you can simply ask Copilot — and act on data-driven insights right away.
This not only boosts efficiency but also helps improve end-user experience, optimize license usage, and strengthen overall cloud resource management.
Business standpoint – You don’t need highly skilled resources to skim through the logs, various dashboards and widgets to get a better understanding. Anyone who can ask the questions should be able to retrieve the information.
Final Thoughts
Microsoft’s vision for AI-assisted IT administration is becoming clearer — and Copilot in Intune for Windows 365 is a perfect example of that. It’s not just a fancy chatbot; it’s a practical, data-driven assistant that brings clarity, automation, and intelligence to everyday Cloud PC management.
If you’re an IT admin managing Windows 365, now’s the time to try it out. Head over to the Intune admin center, enable Copilot, and start asking questions — your Cloud PCs will thank you!
I hope this information helps you enable Copilot for W365. If I have missed any steps or details, I will be happy to update the post.
Thanks,
Aresh Sarkari